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The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

Key Accountabilties & Responsiblities

• Proactively utilize skills in providing the requested tasks efficiently and promptly, to ensure that the staff deliver the optimum and agreed level of contribution to Phono revenue and strategy.
• Troubleshoot new repair cases and share feedback with peers to enhance repair efficiency.
• Report day to day tasks and challenges to Technical supervisor, to ensure keeping objectives flow on track.
• Meet the target set by Division Manager.
• Attend constantly the training and coaching to relevant field.
• Proactively take responsibility for self-improvement by staying well-updated of developments, knowledge and innovations in related field of expertise.
• Share knowledge and expertise with each one in the team and technical supervisor.
• Knowledge in troubleshooting & Repairing (L1, L2, L3) base repairs on all GSM devices
• Knowledge in Diagnostic Check to Identify the potential hardware & software issues
• Creating Job order with all required details & confirm the warranty coverage
• Upgrading & Restoring Software.
• Visual Mechanical Inspection, Replacement & System Transactions.
• Global Service Exchange (GSX) Repair Creation & Escalations
• Shipping Faulty devices to the Vendor & monitoring the Receiving Replacement Stock
• Requesting & Controlling Replacement device.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications

• Diploma in Electronic & Electric Circuit or similar discipline from recognized institution.

• Intensive courses or equivalent of technical training. 

Requirements

• MS Office
• Good knowledge of telecommunications products, services and procedures.
• Intensive knowledge of workshop condition; ESD fittings, repair levels, etc.
• Fluent in English; written and spoken.

• Dynamic, friendly and sincere personality