Career Center

Role Summary & Duties and Responsibilities

• Providing appropriate solutions and answers to the customers' questions and/or problems.
• Taking all the opportunities to promote our products & services (initial sales and up selling).
• Participating in the analysis of daily, weekly and monthly activity reports.
• Joining regular service center staff meetings and helping to identify opportunities and develop new strategies to optimize the team's performance and the service level in general.
• Alerting the direction of Customer Care in case of problems or decrease of the service level. Recommending and implementing appropriate solutions.
• Assuring a continuous dialogue with other departments especially Contact Center and Marketing Department in order to always be kept informed of the new products and service, strategies, policies, and other information.
• Having strong knowledge of tools & equipment provided, and to ensure correct entries and transactions are executed by the CCRs.
• Ensuring proper reconciliation and reporting of daily revenue and cash management.
• Maintaining the equipment and inventory.
• Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the service centre and Wataniya products and services.
• Respecting the corporate policies and confidentiality during the daily and transactional activities.
• Reporting to the  service center supervisor on daily activities and other matters.
• Performing any task (related to job/ work) assigned by the supervisor.

Experience & Qualifications

• Two years of experience in a service center or communicational environment.
• Bachelor degree in related filed or equivalent education/experience.

Skills

• Frontline customer handling skills.
• Cash Management.
• Inventory Management.
• Time Management skills.
• Team spirited.
• Motivated, dynamic and very good communicator.
• Strong sense of initiative.
• Good analytical skills.
• Computer literacy knowledge (Microsoft).
• Arabic and English (oral and written).