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Role Summry & Responsibilities

Role Summary :

The role holder will be the primary Focal Point for Fault Management, Customer complaints Handling, Provisioning, and Performance Monitoring across all mobile network layers.

Duties & Responsibilities :

• Monitoring network alarms in shift based (24/7/365).
• Carrying out efficiently all NOC related day to day activities (Fault Management, Performance Monitoring, and service provisioning) across all Mobile network elements. 
• Escalating network faults to support teams within the agreed SLA.
• Managing and follow up all network maintenance work notifications for all business units.
• Performing Escalation and Notification to  keep management and other business units informed during system outages.
• Producing Daily, weekly and monthly reporting of Network operation Performance.
• Providing remote technical assistance to field teams and ensure that field works are implemented without impacting the network health.
• Participating in the evaluation of current processes, procedures, and propose enhancements.
• Monitoring the performance of the Mobile networks according to predefined thresholds.
• Enforcing adherence to the deployment process and quality control measures.

Work Experience & Qualifications

• Bachelor degree in Telecom / Electrical or equivalent.
• 1 year of experience in related field, fresh graduates are welcomed to apply.

Personal Traits & Special Skills

• Good knowledge in MS Office applications.
• Good communication skills.
• Motivated team player.
• Ability to work under pressure.
• Good English (oral and written).
• Computer Literacy knowledge.