About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

Ooredoo’s Business BU is a critical part of the company’s first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The Base Management department is responsible for empowering all sales segments (SMB, Commercial, Strategic and Government Accounts) to achieve peak performance. It strategically aligns sales efforts through continuous improvement initiatives driven by sales data intelligence and customer data insights. The department mandate includes segment analysis and micro-segmentation based on sales criteria, executing sales campaigns, analysing campaign results, and delivering targeted sales support. It leverages CRM tools extensively to provide sales insights, facilitating informed decision-making and strategic planning within Business Accounts. By understanding and empathizing with customer needs and preferences, the department creates a pull effect within the OQ B2B unit, aimed at enhancing customer satisfaction and retention, ultimately increasing OQ's share of the customer wallet.

About the Role:

This role plays leadership role within the Business Accounts division, responsible for B2B customer advocacy and intelligence across all products and solutions. This role is responsible for leveraging internal and external customer and competition intelligence, automated tools and customized campaigns, offers, and activities to achieve revenue and margin targets, improve sales conversion rates within all segments, deliver actionable sales insights to sales teams, and mitigate overall revenue risk within the major accounts. As a customer advocate, the role requires to build a high level of visibility internally with all departments, exchanging insights and owning call-for-action in response to customer account activities. As a sales enabler, the AD is a trusted partner for the business accounts team, driving data-driven sales planning and execution across the segments. For more details, please click here.

About You:

• 12 years' experience in a similar role.

• Experience in Base Management within the telecommunications or ICT sector.

• Experience with sales enablement, B2B service portfolio, CRM systems, campaign management, online marketing, and business analytics are essential.

Minimum Qualifications:

Bachelor's Degree in Business Administration or Marketing