Career Center

Role Summary

• Demand Management on IT department to fulfil business needs and demand; such as Commercial Change Requests and other inquiries from different business units.
• Support in technical documentation to fulfil business needs and translate their business concepts into tangible requirement can be easily managed and implemented by IT team

• Develop and maintain the CR roadmap to assure delivery on time for all CRs requested by Marketing.
• Acting as interface with all business unites to: fulfil their needs, log their issues and concerns, follow up internally within IT divisions to handle and close all issues.
• Support in Budgeting exercise
• Support in KPIs measurements and calculations for IT teams
• Support in direct and indirect requests related to big projects like 3G, Rebranding, DR, …etc.

Duties & Responsibilities

1. Planning
   • Develop and maintain CR roadmap
   • Plan projects – if requested-  in order to accomplish its goals within constraints such as time, cost and agreed quality standards
   • Schedule tasks, deadlines and milestones for all stakeholders and resources

      

2. Day-to-Day Management
   • Manage daily request from all business units such as commercial change requests
   • Coordinate all project subordinates,  other staff, service providers, and vendors  
   • Assemble assets required for development team to perform tasks
   • Disseminate production information to production team through task and sub-tasks assignment based on requirements
   • Efficiently and competently manage problems -- when things go off plan (due to scope-creep, changed requirements, missed deadlines etc.) bring them back on plan or create a new plan with the assistance of key-stakeholders
   • Intimately understand the requirements of the project and ensure that work proceeds on-spec
   • Evaluate deliverables prepared by the team to make sure the work meets requirements and maintains a high level of quality

      

3. Reporting
   • Provide detailed explanations (written and graphical) of requested reports

      

4. Process
   • Create, maintain & constantly look to improve production processes

      

5. Communication
   • Assumes responsibility for establishing and maintaining effective communication
   • Coordination and teamwork with Company personnel and with management.
   • Coordinates functions with related departments, regional offices, and headquarters.
   • Assists and supports Company personnel as needed. 
   • Responds to questions and information needs.
   • Keeps management informed of area activities and of any significant concerns.

      

6. Responsibility for related duties as required or assigned.

• Ensures that work areas are clean, secure, and well maintained.
• Completes special projects as assigned.
• Attends meetings as needed.

Work Experience & Qualifications:

Education/Certification:

• Associate degree in business or equivalent education and experience.

   

  Required KNOWLEDGE:

• Basic understanding of computer operations and accounting.
• Basic knowledge of overall Company operations.

   

  Experience Required:

• At least 5 years project management experience.
• At least 3 years of related telecommunication experience.
• Background of business system analysis
• Understanding of billing processes

   

  Skills/Abilities:          

• Well organized and attentive to detail.
• Customer and service orientation.
• Good math and problem solving skills.
• Able to train others.
• Strong communication abilities.
• Able to use PC, fax, phone, and other basic business equipment.

   

  Reasoning Ability:                

• Ability to deal with a variety of variables under only limited standardization. 
• Able to interpret various instructions.
• Mathematics Ability:                
• Ability to compute discount, interest, profit, and loss; commission mark-up and selling price; and ratio, proportion, and percentage. 
• Able to perform very simple algebra.

Language Ability:      

Arabic and English

Key Performance Indicators

• ​Effective delivery of a Project
• Ability to lead, organize and work effectively with project teams

• A global perspective with the ability to understand and work effectively in a culturally diverse organization.
• Demonstrated leadership qualities such as conflict/issue resolution.
• Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects 

• Positive, professional business relationships exist with vendors and customers.  superior customer service is consistently provided and the Company's professional reputation maintained.
• Good coordination and working relationships exist with related departments and units.  Assistance is provided as needed.