Career Center

Role Summary & Duties and Responsibilities

• Managing and following up on all SME "Small and medium enterprises" Accounts in addition to Government Sector.
• Participating in promoting and developing Ooredoo offers and service usage through this channel.
• Setting objectives for short and long term periods in enhancing and maintaining a professional relationship with SME & Government Sector customers and developing the usage of Value Added Services.
• Following up on SME & Government Sector activation to ensure quality and efficiency as per each account request.
• Performing the accounts handover to the Corporate Account Management Team as per procedures.
• Assisting with any complaints and quality failures related to his/her accounts to solve the problems at the source.
• Delivering training on special services/offers to his channel through fleet managers.
• Ensuring that the proper performance of the following main tasks according to processes and procedures thus providing good customer experience & satisfaction during Acquisitions & activating corporate lines.

Experience & Qualifications

• Minimum of 3 years of experience in Sales. Previous experience in telecommunication is an advantage.
• Bachelor degree in Business Administration, Marketing or any related field.

Skills

• Excellent handling of customers by phone or face-to-face.
• Sound understanding of Managing sales accounts.
• Excellent communication and interpersonal skills.
• Excellent organizational skills.
• Ability to work under pressure.
• Strong written and communication skills.
• Computer Literacy knowledge (Microsoft).
• Proficiency in Arabic and English (oral and written).
• Valid Driving license.