Career Center

Roles & Responsibilities

1. System Support:

• Provide day-to-day support and troubleshooting for the enterprise systems (SharePoint, ERP, other Internal Solutions), including user assistance, issue resolution, and system monitoring.
• Collaborate with end-users to understand their requirements, address system-related problems, and provide timely solutions.
• Conduct root cause analysis and implement corrective actions to prevent system issues from recurring.

1. System Development:

• Design, develop, and enhance custom functionalities within the SharePoint, ERP systems to meet business needs.
• Collaborate with stakeholders to gather requirements, document specifications, and translate them into technical solutions.
• Customize and configure the SharePoint, Internal Solutions to optimize their performance and usability.

1. System Integration:

• Integrate the ERP and SharePoint systems with other enterprise applications, ensuring seamless data flow and process automation.
• Develop and maintain integration interfaces, APIs, and data migration processes to enable efficient data exchange between systems.
• Collaborate with internal and external teams to define integration requirements and implement integration solutions.

1. System Upgrades and Enhancements:

• Stay up to date with the latest features, releases, and best practices.
• Plan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to business operations.
• Conduct thorough testing and quality assurance of system changes before deploying them to the production environment.

1. User Training and Documentation:

• Develop user guides, training materials, and documentation to facilitate system usage and promote best practices.
• Conduct training sessions for end-users to ensure effective utilization of the internal systems.
• Provide ongoing user support and promote user adoption through clear communication and guidance.

Work Experience & Qualifications:

Requirements:

• Bachelor's degree in computer science, Information Systems, or a related field.
• Proven experience in supporting and developing Enterprise Systems.
• Proficiency in programming languages such as .NET, JavaScript, Java or any other languages for system customization and development.
• Familiarity with system integration techniques and technologies (e.g., web services, APIs, middleware).
• Solid understanding of business processes, data modeling, and relational databases.
• Excellent problem-solving skills and the ability to diagnose and resolve system issues.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and end-users.
• Ability to work independently, manage multiple priorities, and adapt to changing business needs.
• Preferred Qualifications:
• Experience with SharePoint & ERP technologies.
• Experience with Agile development methodologies.
• Knowledge of business reporting tools (e.g., Power BI).
• Familiarity with ITIL framework and IT service management principles.

Personal Traits & Special Skills

• Strong communication abilities.
• Good problem-solving skills.
• Ability to learn new technologies.
• Ability to work under pressure.
• Customer and service orientation.
• Fluent in English and Arabic.