Career Center

Duties and Responsibilities

Role Summary 

Regional Supervisor will be responsible for all Stores in North area.

• Meet and exceed sales targets by presenting customized solutions to our customers.

• Assume responsibility for product knowledge, services and campaigns/promotional offerings, and competitive knowledge.

• Actively participate in training and coaching initiatives.

• Provide sales support by following up in a timely manner to ensure store maximizes activation opportunities.

• Solidify Ooredoo relationship and take initiative to exceed the customers’ expectations.

• Ensure customers conflicts, objections and concerns are resolved.

• Act as Ooredoo ambassador by professionally representing the organization in accordance with the company values and standards.

• Anticipate, analyze and communicate sales trends to Stores management.

• Conduct regular Stores visits as per regional coverage in North Area. 

• Ensure all assets, fixtures and live devices are maintained and utilized as per standards.

• Keep the management aware and posted with all market dynamics, provide direct feedback on customer needs and concerns.

• Managing, developing and motivating Stores Sales teams as well as overseeing their development and motivation in order to ensure that the group delivers the optimum contribution.

• Ensuring appropriate succession and staff development plans are in place in order to meet the Group's ongoing manpower needs and individuals are pro-actively managed, developed and motivated.

• Ensure achieving the performance objectives according to the showrooms KPIs in serving Ooredoo customers, and Customer Service objectives by increasing the individuals' segments sales, VAS sales, first recharge, and decrease churn.

Experience & Essential qualifications

• Minimum 6 years of experience in similar role/position, where the last 3 years are in managing people role.

• Minimum bachelor's degree in business or similar field

• Strong knowledge of local market conditions and potential target market/customers.

• Knowledge of mobile products and services.

Skills

• Team working, Coaching/Development & Leadership traits

• Excellent communicating, negotiating and influencing skills

• Excellent decision-Making Ability

• Excellent problem-solving skills.

• Excellent organizational, planning and analytical skills

• Self-starter and energetic

• High ability of achieving targets and meeting deadlines.

• Ability to work under pressure and in fast-paced environment.

• Proficiency in Arabic and English (oral and written)

• Mobility: A valid driver's license and willingness to travel regularly within the assigned area is often required to visit stores.