About Us

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit

The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo. The department acts as the single point of contact for Customer Call Center to receive all customer complaints and redirect tickets to the right island, track tickets, ensure coordination and ownership. Responsible to also provide high level monitoring of performance dashboards and real time performance monitoring of each Network, IT, IaaS & ICT KPI, and perform fault management and Oversee change management and SOC tool management

About the Role

The role holder will be the primary Focal Point for Fault Management, Customer complaints Handling, Configuration Implementation, and Performance Monitoring across all Software Applications, and ancillaries, undertaking cause analysis of customer tickets, solving tickets or reassigning to relevant Technology teams where required and ensures the OLA & SLA are well met.

 

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About You:

5 years' experience in a similar role.

Good technical knowledge of Software development, networking technologies and Security platforms for delivering Centralized service operations.

Familiarity and experience on different Telecommunications architecture, products and services is desirable.

Advanced knowledge of Telecommunications OSS/BSS applications

Solid knowledge of 5G, IoT, Network Slicing, Cloud RAN, Edge Computing, M2M, OTT and big Data/Datamining concept, Smart Analytics, Artificial Intelligence

Minimum Qualifications:

Bachelor's Degree in Telecom or Computer & Communications or Electrical & Electronics Engineering