About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo.

About the Role:

The role will be the primary Focal Point for Fault Management, Customer complaints Handling, Configuration Implementation, and Performance Monitoring across all Software Applications, and ancillaries, undertaking cause analysis of customer tickets, solving tickets or reassigning to relevant Technology teams where required and ensures the OLA & SLA are well met. For more details, please click here.

About You:

• 5 years' experience in a similar role.

• Experience in ICT Operations environment

Minimum Qualifications:

• Bachelor's Degree in Telecom or Computer & Communications or Electrical & Electronics Engineering