ROLE ACCOUNTABILITIES

Overview

• Supervise Fiber Access Rollout works at field for the better provisioning of fiber optic services.
• Attend fiber optic cable damages and faults to restore the interrupted services immediately for better customer satisfaction.
• Coordinate with Qtel Planning, Data, Transmission and other sections for providing better services to Qtel valued customers.
• Plan the Fiber Access maintenance works for providing permanent restoration of affected services.
• Plan & execute Fiber Optic changer over works and attend scheduled outages.
• Prepare BOQ, Main WOs, WO issues & provide work orders to contractors with relevant drawings and other details to execute the works.
• Carry out site inspection and close the work orders.
• Maintain all Rollout works & Maintenance related reports & documents.
• Carry out quality evaluation of new products & stock items.
• Provide necessary training to attendees of new contractors during familiarization period.

Costs & Profitability

• Take appropriate action for the provisioning & restoration of fiber optic services.

Customers

• Enhance customer satisfaction by prompt provision of fiber optic services and ensuring quick restoration of affected fiber optic services.

Business orientation

• Utilise the resources effectively and efficiently.   

Planning & Organising

• Plan & schedule major projects to complete the project in time.Problem Solving
• Resolves problems encountered by customers and Qtel contractors directly or in coordination with immediate superior.
• Support Rollout & Maintenance teams to resolve field problems.

Communicating, negotiating & influencing

• Establish clear communication with customer, superior and other Qtel staff involved for day to day activities.

Person

Technical & non technical

- Good knowledge of Fiber Access Network & infrastructure

- Experience in Fiber Access Networks Rollout & Maintenance - Good problem solving skills

- Good communication skills

- Team working skills

Experience

Minimum Experience & Essential Knowledge

Minimum 4 years experience in Fiber Optic Access Network

Qualifications

Minimum Entry Qualifications

• Higher Secondary School Certificate

Vocational Trade Certificate in Telecommunication.