Purpose:

• Manage risk control aspects of Qtel Money operations, including Anti-Money Laundering (AML), Counter Funding of Terrorism (CFT) and Know Your Customer (KYC) investigations.

Maintain policies and procedures to minimise chances of breaching compliance, legal or corporate policies

Context/ Background:

• To supports Qtel’s corporate intent to the number one telecommunications brand who provide Financial services in Qatar.
• Qtel has launched several financial services in Qatar including Qtel Mobile Money and NFC credit card services in order to help it achieve its vision of being a truly customer focused
• The role holder is supporting the Qtel Money Operations and product management and development which deliver QR150m in the next 3 years.

Qtel is about to further reach into a landscape where banks and other financial services companies have been competing for years – leveraging best practise and developing robust, simple and successful propositions which address well researched consumer segments

Person

Overview:

• Set up and maintain Qtel Money operational compliance function.
• Set up of all relevant AML, CFT, Blacklisting, whilst blowing policies and procedures pertaining to Qtel Money.
• Look for and investigate suspicious patterns of activity, and implement and follow the escalation process.
• Review alerts involving customer’s suspected criminal history & investigate suspicious transactions and file accurate government Suspicious Activity Reports as required by law.
• Work closely with the Fraud team within the operations and in the Qtel group.
• Manage a caseload of investigations, perform analysis and follow-up and work case to completion.
• Document and report investigation findings and prepare reports to management as required
• Prepare presentations for meetings, recommend relationship retention or termination, and track account closures as required.
• Draft Suspicious Activity Reports for review by the associated banks, Legal authorities etc.
• Report directly to the Qtel Money Compliance Officer monthly and as required

Business Impact

• This role is paramount to delivering and maintaining a legally compliant financial product portfolio for Qtel in the financial services sector in Qatar.
• This role is required to provide reports directly to the Qtel Money Compliance Officer as defined by QNB.
• Significant contribution to success will be establishing positive, trustworthy and robust brand and product perception in this new business area through the delivery of a detailed and focused strategy.

Costs & Profitability

• Responsible for managing and maintaining the Qtel Money compliance operations function.
• Optimize resources and indentify areas where cost savings can be realized.

 lProblem Solving

• Implement a problem resolution plan aiming to minimize problem resolution time.
• Work with partners and other business units resolve complex problems.
• Ensure issues are resolved within agreed timeframes.

Planning & Organizing  

• Manage and communicate all aspects of compliance to  internal and external stakeholders.

Track business compliance and report to Compliance Officer

Experience

• 8 years of work experience
• Minimum of 5 years of industry experience required
• Knowledge of ITU regulations, regional telecom forums, protocols and financial services compliance

A strong commercial background in a technology focus industry

Qualifications

• Bachelor’s Degree, preferably in communications or a related discipline.
• Certified Anti-Money Laundering Specialist (ACAMS) member preferred
• The role-holder needs to be perfect in English (spoken and written).  An ability to speak & write in Arabic is preferable but not essential.