Career Center

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

Responsible for annual digital services revenue exceeding 10mn KD and gross margin as per the annual budget. Develop new products and services from the concept stage to technical and commercial readiness in accordance with the relevant product development criteria. This includes managing the complete portfolio of New Businesses with full P&L responsibility including revenue, cost and gross Margin.

Responsibility of the Revenue, Cost, P&L for content services and managing partners to support in New Business activities.  In addition to tie-ups with Lifestyle partners such as Entertainer, Urban Point, Nojoom to provide lifestyle benefits and bringing in Marquee partners on board such Netflix, Amazon, YouTube, Apple, Google, etc. In addition to launching TV services for Ooredoo customers on OTT platforms. Responsible for tie-ups with Banks and Financial Institutions to launch financial services.

Developing GTM – Go to market plan with relevant stakeholders in company and outside such as technical, Finance, Regulatory, Communications, agencies and partners.

In addition to improving and growing the business, by fostering and developing relationships with customers and partners and working to improve profitability through careful strategic planning and positioning

Oversee research on innovative services and business opportunities to support new revenue streams and growth opportunities and reviews the development of innovative service concepts to enhance the Company’s reach.

Key Accountabilties & Responsiblities

• Create and Review the business cases including the plan to deliver the required products or services within constraints such as time, cost, business case, and quality standards.

• Marketing planning and budgeting exercises with the ability to understand complex financial information.

• Good knowledge of digital apps, updated in mobile digital industry, business modelling, current trends, market dynamics and customer needs.

• Evaluate and decide what new services Ooredoo should add.

• Manage post launch analysis of products

• Plan and manage the development of the new products with all internal and external stakeholders and ensure that they:

  –        Able to generate revenue

  –        Have a positive impact on the Company Brand.

  –        Improve the customer experience

• Handling day-to-day issues

• Review the risks impacts on the overall scope of the development, scheduling, and end user experience.

• Manage functional testing of commercial projects from Idea phase to Go live in projects and Releases

• Business negotiation skills to insure close all deals and contracts at higher revenue share and margin.

• Manage discussions with technical for requirements related to new products, access channels

• Negotiate with content suppliers from start to finish (i.e. identifying new suppliers, choosing services, finalising contracts etc.).

• Co-ordinate the completion and the delivery of new product or service projects including setting deadlines, assigning responsibilities across functions, monitoring, and documenting the progress of the project.

• Monitor on-going Product Development progress in terms of plans versus actual.

• Predetermine, document and communicate to stakeholders any deviations from the agreed, upon Product Development delivery plan.

• Partner with Marketing, Product Marketing, Customer Care, Training, PMO, Technology, TPMO, Finance and Sales to evaluate, plan, coordinate, train on and deliver new profitable services up to commercial launch stage.

• Actively cooperate with test participants and stakeholders both within the company as well as the ones located at vendor’s side.

• Devise a full entertainment strategy to achieve ambitious year on year growth in the VAS area.

• Work on further monetizing our VAS offering work with the relevant parties on delivering a converged (voice/ data/ entertainment).

• Responsibility for planning and budgetary control of all VAS services.

• Review new technologies and initiates (MFS, Mobile Advertising, DCB, Ooredoo TV .. ETC) to keep the company at the forefront of developments in digital marketing

• Coordinate with Ooredoo group for implementation of new products.

• Owner of commercial requirements for new propositions, engage in cross-functional teamwork to build new products.

• Review the business cases prepared by venders and Strategy Marketing, for new products and services prior to launch including the plan to deliver the required products or services within constraints such as time, cost, business case, and quality standards.

• Marketing planning and budgeting exercises with the ability to understand complex financial information.

• In charge of budgeting & planning the Capex and Opex of the products included in the roadmap.

• Good knowledge of MFS (Mobile Financial Service) products, business modelling, current trends, market dynamics and customer needs.

• Evaluate and decide what systems Ooredoo should buy to improve services and customer experience.Develop staff

• Supervise and allocate work to team members.

• Plan activities to enable successful change.

• Create and communicate the strategy direction of VAS.

• Monitor, review and evaluate performance of the team.

• Provide guidance and support.Oversee research on innovative services and business opportunities to support new revenue streams and growth opportunities.

• Drives creation and regular revision of testing methodology.

• Review the development of innovative service concepts to enhance the Company’s reach.

• Communicate effectively with internal and external parties to understand customer needs of the end users to develop and deliver new related products and services.

• Stay informed of latest international developments in telecom / GSM and telecommunication services in general to possibly benefit the Company.

• Attend training courses, seminars, conferences, vendor meetings, presentations and weekly meetings, as needed, to stay fully informed with the latest cutting-edge business ideas. 

Qualifications

Bachelor’s Degree in either Marketing, Information Technology, or Relevant Field of education

Requirements

• Required 7-8  years of experience

• Strong Analytical skills

• Strong Project Management skills

• Strong Management skills

• Strong Technical skills

• Strong interpersonal communication skills

• Overall knowledge of the telecommunications field and overall knowledge of Product Life Cycles

• Knowledge of IP, SMTP, IMAP, POP3, SyncML, MAP, CAMEL, SMPP, XML, HTTP and other relevant protocols