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The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

Accountable for the Retail store continuous inspection Interior and Exterior Design, the retail shops collateral support and needs from suppliers. In addition to being accountable for the maintenance of existing Retail stores quality.

Key Accountabilties & Responsiblities

• Ensure that corporate guidelines for retail development are complied with as per direction of the Retail Branding Guidelines and as directed by the Manager Channel Premises.

• Ensure standards are maintained in all retail stores in order to maintain service quality for each retail segment in accordance with set guidelines.

• Ensure the process of rebranding of shop being applied by the revamp group

• Coordinate the relation with external parties, including but not limited to:

• Vendors and Contractors (within retail scope)

• Suppliers (within retail scope) Distribute Store Opening Schedule to strategic Business Partners and follow up as and when required.

• Coordinate with Franchisee and contractor when requested by Manager Channel Premises to ensure proper implementation of the branding guidelines in all stores and report deviation from the guidelines.

• Coordinate the transformation Process with guidance from the Manager Channel Premises, to shift approved stores to franchisee.  

• Affectively coordinate with Facility Teams to achieve the required Standards for Look & Feel for retail shops and report deficiencies and deviation from corporate guidelines.

• Prepare PR for all related tasks in accordance and with guidance from the Manager Channel Premises and follow up until payments are done.

• Coordinate and follow-up with the Purchasing department as and when required for quotations.

• Review established processes and procedures and recommend areas to be improved on, with regards to shop's building and maintenance.

• Produce periodical reports to monitor the progress of assigned tasks in accordance with guidelines set by the Manager Channel Premises.

• Ensure all campaigns and collaterals related are being produced/ distributed to the right channels on time.

• Continuous update of the TMM according to business needs.

• Oversee the demo device distribution and availability in stores.

• Follow up on mystery shoppers points to be completed and done according to retail guidelines.

• Orders control (Demo – Devices – stocks – TMM – etc.).raise purchase orders/submit and release invoices

• channel premises questionnaire

• update all screens access Ooredoo shop

• kiosk back office support

• trouble tickets for maintenance /open close shop /location name change

• demo specs upadate (price listupdate )

• update advertising walls .

• que system support

• monitor shops communicate with below channels with updates trouble shooting permits and monitoring :

admin, marketing, supply chain, sales, vendors, service centers, contractors, legal, customer care, CCQC

Qualifications

Diploma degree in Business, Marketing or a related discipline from a recognised tertiary institution.

Requirements

• Previous sales or merchandising experience in a related industry.

• Knowledge of Project Management and Business administration.

• Fluent verbal/written communication in both Arabic and English.

• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities

• MS Office