Career Center

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

• Plan, direct and control the SOC functions and operations. Ensure the monitoring and analysis of incidents to protect local and customers’ environment, addressing all security incidents and ensuring timely escalation.

Key Accountabilties & Responsiblities

• Responsible for the infrastructure availability

• Accountable to meet customers’ SLAs

• Interface with Third-party/internal teams to ensure seamless service delivery to B2B customers

• Primarily responsible for directing security event monitoring, management and response and cyber intelligence

• Ensuring incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring

• Ensuring threat management, threat modelling, and developing use cases for security monitoring

• First point of contact to escalate SOC operational requests/incidents

• Responsible for new processes and procedures creations/ initiations

• Maintain SOC operational processes and procedures, review policies and highlight the challenges in managing SLAs

• Take leadership role and help the NOC/SOC engineers with their work and assignments

• Schedule and manage the workload of the team and ensure optimum use of resources.

• Work to improve employee performance through personal coaching and identifying training and development needs

• Pre-sales and Sales support (solutions design, EPS calculation, BOQ, pricing, Business Cases, implementation estimates)

• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

• Attend Training Programs, Courses, Seminars, conferences, vendor meetings, User Groups and presentations.

• Other duties as directed by the Fulfilment and PMO Director

Qualifications

• BE degree in Computer and Communications Engineering or equivalent.

• Security certifications are a must

Requirements

• A minimum of 5-6 years of relevant experience in Information and Communication Technologies (Networks, Security, etc.)

• Excellent knowledge and hands-on experience in Security products and SIEM tools

• Systematic and process/procedures oriented

• Good knowledge of ITIL.

• Excellent customer/partner relationship skills

• Good communication skills in English. Arabic is an advantage