Career Center

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

Ensure timely and innovation analysis of customer usage trends to prevent revenue leakage owing to fraudulent measures. 

Key Accountabilities and Activities

• Take proactive measures and constantly monitor the revenue streams and implement Proactive checks to prevent fraud.
• Support the product development team making suggestions where vulnerabilities are noted in the launch of a new product.
• Provide analysis and summaries of information as directed ensuring key issues brought to the attention of the FM Management
• Make positive contributions in the area by building controls in business processes and systems across Ooredoo.
• Keep updated with different fraud scenarios with the help of GSM Association’ Fraud Forum and other Online Sources
• Keep tab on all the different types of telecom frauds and keep a log and report on any losses incurred during regular periods.
• Initiate and conclude systematic investigations on suspected transactions and cases high standard of accounting transaction.
• Identify issues and take corrective actions to resolve problems.
• Identify and undertake investigation into discrepancies or shortage of information / data and either take action or reports issues to FM Management
• Advise supervisors of any significant deviation from established process or any procedural default to take appropriate action on time.
• Analyse and close all the alarms and cases generated by Fraud Monitoring System (FMS) within the stipulated turnaround time.
• Analyse and raise alarms and various control reports on test SIMS, discounts and waivers, promotions and amendments of subscriber and system information on BSCS, RAS, etc.
• Identify “hot spots” within Ooredoo and putting measures in place to monitor those areas for fraud and revenue leaks.
• Co-ordinate with other functions in alarm and case closure
• Handle all High Usage Reports (HUR) received from roaming partners and send reports to respective teams for taking necessary action.
• Escalate and resolve any system related issues to FM Management

• Ensure fraud instances are identified and undertake investigation into discrepancies or shortages of information / data and either take action or report issues to the FM Management

• Ensure Verification process is carried out for B2B Activations
• Handling Customers Complaints related to Ownership Disputes
• Conduct reviews on access control and authority managements in systems.Verify the accuracy of information / data processed, identify issue and take corrective action to resolve problems.

• Regular and timely escalation of revenue leakages/ fraud/process gaps.
• Provide analysis and summaries of information as directed ensuring key issues brought to the attention of FM Management.
• Monitor control reports on fraud instances and performance of the FMS on a regular basis.Contribute to the motivation of junior staff, providing day to day assistance where necessary.

• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by Manager/supervisor or other superiors.

Qualifications

Other Information

• 2 - 3  years of experience in Telecom with min 2 years of experience in the Fraud Management
• Excellent command of both written and verbal English, Arabic would be an advantage.
• Good knowledge of MS Office applications like Excel, Word etc.
• Good knowledge in SQL and PLSQL Working Knowledge in a Fraud Management System (Like Subex FMS, Etc.) would be an advantage
• Strong Management Skills
• High Analytical skills and lateral thinking
• Highly Computer Literate
• Good Communication Skills