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The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

Key Accountabilities and Activities

• Identify key market insights on sales / distribution / promotion trends in the market, analyse the same and   prepare presentations after discussions with Channel Managers to support Senior Management in making business decisions.
• Evaluate Business Intelligence analysis and review how it impacts Ooredoo Telecom and communicate the key information to management on a variety of subjects including performance against KPIs, quality of sales, business impact etc.
• Collaborate with the Sales Channels to determine their needs and develop appropriate strategies to tackle business issues including performance improvement, quality improvement etc.

• Coordinate with other departments including Finance, Marketing, BI and Technology to provide meaningful analysis and insight on cost of sales, promotion audit, profitability analysis of offers
  • Work with the Sales Channel Managers to ensure that the Sales quality and KPI are metPrepare Targets for Sales Channel & Internal Team members considering Overall company objective & Strategy
  • Preparation of Channel & Internal Employee Scheme and approval from Management
  • Validate  report on the performance of sales campaigns
  • Provide Analytics support guidelines to drive sales campaign efficiency
  • Monitoring achievement versus targets
  • Review dashboards on Sales channels and agents performance
  • Recommend analytical insights to increase sales efficiency and reduce costs
  • Present to upper management regular report to track sales performance and campaigns results
  • Identify and lead process efficiency opportunities
  • Maintain strong relationships with internal parties Marketing, Sales channels, operations…Review the Quality measurement and the post launch analysis on campaign activities and provide relevant information to present to Sales Team & Senior Management
  • Assist the Sales division in lifting demand generation to next level and increase quality, quantity and efficiency through a clear focus on driving campaign volume and yield
  • Monitor sales results and measure quality of campaigns  activities
  • Close coordination with Marketing and Communication teams to drive sales campaign efficiency
  • Monitor competitor activities on regular basis.
  • Ensure  that the global campaign strategy is followedContribute to the Sales Division communication plan through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events.
  • Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
  • Proactively manage and motivate the team to be highly professional and results oriented
  • Share knowledge and expertise with peers and the Sales Operation team.
  • Other duties as directed by Senior Management or other superiors.

Qualifications

Other Information

• 5-6 required years of experience  related function

• Team building and coaching skills
• Skills in project management

• Knowledge of the Telecom industry would be an advantage
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
• Good command of both written and verbal English, Arabic would be an advantage
• MS Office applications

• Strong Analytical skills