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The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

1. Provide quality assurance on specific requirements.
2. Single point of contact for all legal authorities request about Ooredoo Telecom customers.
3. Serve Ooredoo Telecom on special tasks and project in order for Ooredoo Telecom to assure its quality.
4. Fulfil major account and customers call detail requests.
5. Evaluate websites, block or unblock when needed.

Key Responsibilties

• Providing answers to all the official requests from Ministries for information on Ooredoo Telecom. (Senior)

• Assist in providing answers to all the official requests from Ministries for information on Ooredoo Telecom. (Executive)

• Assist in setting up a complete documentation and filing process to all requests and responses. (Executive)

• Serve the 24 X 7 operation, regulated on a contact ability (call) basis.

• Assist in conducting all visits requested by MOI and MOJ on behalf of Ooredoo Telecom. (Senior)

• Assist in creating process to identify regulatory risks facing the business, and ensure those risks are actively managed by the responsible functions. (Senior)

• Protect all data gathered. Keep confidentiality of information about Ooredoo Telecom quality reports and external requests.

• Test Ooredoo Telecom services. Provide when needed the pros and cons on the services tested and advice on possible recommendations.

• Meet quality and performance KPI with supporting documents.

• Ensure that upper management is informed on all critical issues pertaining to the area responsible for.

• Provide reports, make standard reports and tailor make them where necessary.

• Fulfil major account and customers call detail requests.

• Evaluate websites, block or unblock when needed.

• Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

• Other duties as directed by supervisor or other superiors.

Qualifications

Other Information

• Required years of experience based on progression ladder
• Knowledge of the GSM networks and call flows
• Overall knowledge of the telecommunications field
• Good knowledge of MS Office applications like Excel, Word etc.

• Good command of both written and verbal Arabic and EnglishStrong Analytical skills
• Strong interpersonal communication skills